Returns
Despite the attention we pay to our customers' orders and the quality control we carry out before all shipments, exceptionally it may happen that an item has a quality defect. This applies to returns through the website as well as in the brand's showroom, there is the option to return a product and request store credit or a refund. Store credit or credit card refund will be issued once the garment is received in our warehouse and we verify that it is unused, in good condition and retaining its original packaging and labels. You can return the products (up to 7 calendar days after making the purchase or having received it, depending on the delivery method) and opt for a money back or a credit note valid for 30 calendar days from the date of purchase.
Returns will always have shipping costs. These costs will be informed and must be paid before making the return. Money refunds will be processed once the products are received, they must be in the same conditions in which they were sent, otherwise the return will not be processed and the customer must pay a new shipment for the product in question. The refund will be effective 15 days after making the claim. The value of the product to be returned will be what was originally paid by the customer, regardless of its value at the time of return. There will be a period of up to 30 days to process a return. Refunds will be processed by the same means by which they were paid, partial refunds of money cannot be made, partial refunds will be processed by credit notes. Money refunds cannot be processed for products that were purchased with discounts and special promotions, credit notes will be granted.
Changes
The first thing you have to do is send us an email to [email protected] or send us a message via Instagram informing us that you would like to make a change.
For the exchange to be valid, the product(s) must be unused, with labels in place and in optimal condition, please fold well; Otherwise it will be returned to sender. Exchanges can be made within the first 30 days from the date of purchase. After 30 days, changes and/or returns will not be valid. Exchanges will always have shipping costs borne by the buyer. The value of the product to be exchanged will be what you originally paid, regardless of its value at the time of the exchange. If you change the product size, there will be no extra charges. If you want to exchange for another product, the value of the originally purchased product will be discounted and we will generate a credit note if there are surpluses. Not valid with promotions in effect at that time. It is not valid with promotions in force at that time such as discounts, etc. It is also not valid to exchange items from previous seasons and/or outlets for items from the current collection (at the time of requesting the exchange).
